At ALTNICOLEGARRETT LLC, we understand that sometimes a purchase may not be the right fit. Whether the size is not what you expected, the style does not suit your needs, or you simply change your mind, we want the return process to be as straightforward as possible.

Before sending an item back, please make sure that it meets our return requirements. Eligible products should generally be returned within 30 days of the date you receive your order. Items must be returned in their original condition and should not have been worn, used, washed, altered, or damaged after delivery.

Products should be sent back in their original packaging whenever possible. Please keep all original labels, tags, and other product identifiers attached to the item. Removing tags or altering the condition of a product may affect its eligibility for a refund.

If you receive an incorrect or defective product, please contact our customer support team before returning it. Our team may provide specific instructions regarding the item and the appropriate return process. In these circumstances, please do not send the product back until you have received guidance from us.

Return Condition Requirements

For hygiene and quality-control reasons, certain products have additional return requirements. Underwear must retain its original hygiene protection or clear sanitary strip when returned. This helps us ensure that returned intimate products have not been used and can be properly inspected.

Socks are eligible for return only when they remain in their original packaging. Products that have been worn, washed, heavily soiled, damaged, or otherwise returned in a condition that differs significantly from how they were received may not qualify for a refund.

We recommend inspecting your order shortly after delivery. If you notice a problem with an item, please contact us promptly so that we can review the issue and provide appropriate assistance.

Starting a Return

To begin a return, please contact ALTNICOLEGARRETT LLC at altnicolegarrett@gmail.com and provide your order details and the reason for your return. Our customer service team can provide the relevant instructions and information needed to proceed.

When preparing your return shipment, make sure the item is securely packaged so that it is protected during transportation. Include any required return documentation inside the parcel and place the applicable shipping label on the outside of the package.

If a prepaid return label is provided, please follow the instructions supplied with the label. Depending on the destination and carrier availability, you may be able to take the package to an eligible drop-off location or arrange a carrier collection.

We recommend keeping your return receipt and shipment tracking information until the return has been completely processed. These records may be useful if there is a delay or if the carrier reports an issue during transportation.

Return Shipping

Return shipping arrangements and fees may vary depending on the destination and the circumstances of the return. If a return shipping charge applies, the customer will be informed of the applicable cost before the return is completed whenever reasonably possible.

For customers returning products from locations where a return fee applies, the applicable amount may be deducted from the refund issued for the returned merchandise.

Because international shipments may be subject to customs procedures, customers should ensure that all required return documentation is completed accurately. Missing or incorrect information can cause delays during transportation or processing.

Refund Processing

After your returned package arrives at our designated facility, the returned items will be inspected to confirm that they meet the applicable return conditions.

Please allow approximately 5 to 7 business days after delivery of the return for the returned merchandise to be reviewed and processed. Once the return has been approved, the refund will generally be issued to the original payment method.

After the refund is initiated, the time required for the funds to appear in your account can depend on your bank, card issuer, or payment provider. Please allow an additional 4 to 6 business days for the refund to be reflected in the original payment account.

A refund may be adjusted if returned merchandise does not meet the applicable eligibility requirements or if certain return-related charges apply.

Important Information

We encourage customers to carefully review the return requirements before sending products back. Items that are worn, washed, used, damaged, missing required labels, or returned without required hygiene protections may not pass the return inspection.

If you are unsure whether an item qualifies for a return, please contact us before shipping it. Our team will be happy to provide guidance based on the specific circumstances of your order.

Our goal is to make the return experience clear and manageable while maintaining appropriate quality and hygiene standards for all customers.

For questions about returns, refunds, return shipping, or the status of a returned order, please contact ALTNICOLEGARRETT LLC at altnicolegarrett@gmail.com.

Our business address is:

4459 DOVER ST WHEAT RIDGE, CO 80033

We appreciate your understanding of these requirements and thank you for choosing ALTNICOLEGARRETT LLC.